Terms and conditions

Effective 2 September 2026. Version 1.0.

These terms are an agreement between you and NuEraX. By creating an account, bidding, buying or selling, you accept them. If you do not accept them, do not use NuEraX.

1. Who you are contracting with

NuEraX is operated by GTLC FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. In these terms, "we", "us" and "NuEraX" mean GTLC FZE.

2. What NuEraX is, and what it is not

NuEraX is a venue. Sellers list and sell their own items. The seller is the seller of record. The contract of sale for an item is between the buyer and the seller, not with us. We are not the owner, importer, or supplier of the items sold, and we do not take title to them.

We provide the platform, take payment, hold funds until the order is complete, pay sellers, and operate a dispute process. We do not inspect, authenticate or guarantee items unless we say so expressly for a specific item or programme.

3. Eligibility and your account

• You must be 18 or over and able to enter a binding contract.
• One account per person. You are responsible for everything done through your account.
• Give us accurate information and keep it up to date.
• Keep your password private. Tell us immediately at info@nuerax.io if you think someone else has access.
• Your account region is set when you register and determines your currency, and the consumer law that applies. You cannot change it yourself.

4. Bidding and auctions

• Server time decides. Bids are accepted, ordered and timestamped by our servers. Our record of the time a bid was received is final, whatever your device showed.
• Anti-snipe. If a bid is placed in the final seconds, the countdown extends. The extension is shown on screen and recorded in the bid log.
• Winning. When the countdown ends, the highest valid bid wins. The order is created automatically and payment is taken from your saved payment method.
• Failed payment. If payment fails, we will retry and contact you. If it is still unpaid after 48 hours, we may cancel the order, offer the item to the next bidder, restrict your ability to bid, or suspend your account.
• Reserve. Where a seller sets a reserve price, the item is not sold unless the reserve is met.
• Bid manipulation is prohibited. Sellers must not bid on their own items and must not arrange for anyone to bid on their behalf to raise the price. Every bid is logged permanently and we investigate patterns that suggest manipulation. Accounts involved are suspended and sales voided.
• Cancelling a sale. We may void an auction result where there has been an obvious error, a technical fault, prohibited conduct, or a prohibited item. The bid log is never edited; the void is recorded as a separate entry.

5. Buying at a fixed price

Where an item is listed at a fixed price, tapping the buy button and confirming completes the purchase immediately. Stock is limited and allocated to the first confirmed purchase. If two people confirm at the same moment, only one purchase succeeds and the other is told the item has sold.

6. Prices, payment, currency and taxes

• Prices are shown in the currency of your account region: AED in the United Arab Emirates, AUD in Australia.
• The total you pay is the item price plus delivery, plus any taxes or duties that apply.
• Payment is processed by Stripe. We do not hold your card details.
• Funds for an order are held until the order is complete, then released to the seller in line with our payout schedule.
• Any tax on the item itself is the seller's responsibility, as the seller of record. Any tax on our fees is charged and accounted for by us.

7. Delivery

The seller is responsible for dispatching the item and for the delivery estimate shown on the listing. Tracking is added to your order when the item ships. Risk passes to you on delivery.

8. Cancellations, returns and refunds

Your rights depend on your account region.

Buyers in Australia

Your rights under the Australian Consumer Law apply and cannot be excluded. Goods must be of acceptable quality, match their description, and be fit for any purpose the seller said they were fit for. If an item is faulty, significantly different from its description, or does not do what the seller said, you are entitled to a repair, replacement or refund, and to compensation for reasonably foreseeable loss. A major failure entitles you to choose a refund or replacement.

Nothing on NuEraX makes a sale final in a way that removes these rights. Any seller statement to the contrary has no effect.

Buyers in the United Arab Emirates

Your rights under UAE consumer protection law apply. You may return an item that is faulty, counterfeit, or materially different from its description, and receive a repair, replacement or refund. Because auction items are individually described collectibles, sellers are not required to accept a return simply because you changed your mind, unless the listing says they do.

All buyers

• Report a problem through the order in the app within 7 days of delivery.
• Where a refund is due, it is returned to your original payment method.
• If an item never arrives, or arrives counterfeit or materially different from its description, you are covered by our dispute process regardless of region.

9. Disputes

Raise a dispute from the order screen. Choose a reason, describe the problem and attach photos. The seller is notified and can respond with their own evidence. We review both sides, along with the order, delivery tracking, the bid log and the show recording where relevant, and decide the outcome. Outcomes include a full refund, a partial refund, or releasing the funds to the seller. Every decision is recorded with a reason.

Using our dispute process does not remove your right to go to a consumer protection authority or a court.

10. Selling on NuEraX

• Approval. Sellers apply through the app. In the United Arab Emirates we review and approve applications and require a valid UAE trade licence. In Australia sellers complete onboarding directly. In both regions, verification through Stripe must be complete before you can go live or receive a payout.
• Commission. We charge a single all-in commission on the sale price of each item. Your rate is shown to you in the app before you list and on every sale. The platform default rate is 8%. We may agree a different rate with you, or set a different rate for a category. Any change to your rate applies only to sales made after the change takes effect.
• Your obligations. Describe items accurately, including condition, faults, grading and authenticity. Hold the right to sell what you list. Dispatch within the time stated. Honour your returns policy and the consumer law of the buyer's region. Comply with our community guidelines.
• Payouts. Payouts are made to the bank account verified through Stripe, on our published schedule. We may hold a payout where there is an open dispute, a suspected breach of these terms, a chargeback, or a legal requirement. We will tell you why and for how long.
• Taxes. You are responsible for registering for and accounting for any tax on your sales.

11. Content, live streams and conduct

Live video, chat, listings, photos and reviews are your content. You keep ownership of it. You grant us a licence to host, display, store and reproduce it so we can run NuEraX, promote the shows on the platform, and keep records for moderation and dispute purposes. That licence continues for content that is part of a completed transaction record.

What is and is not allowed, how to report something, and what happens when a rule is broken are set out in our community guidelines, which form part of these terms.

12. Giveaways

Where a show includes a giveaway, entry is always free. No purchase is necessary and buying something does not improve your chance of winning. The full rules are in our giveaway rules.

13. Suspension and termination

We may suspend or close your account, remove a listing, or end a stream where you break these terms or our community guidelines, where we are required to by law, or where we reasonably suspect fraud or a risk to other users. Where it is reasonable to do so, we will tell you why.

You can close your account at any time. See Delete your account.

14. Availability

We work to keep NuEraX available but we do not guarantee uninterrupted service. Live streaming depends on your connection and on third party networks. Where a technical fault materially affects an auction, we may void the result and record the reason.

15. Our liability

We are liable to you for loss caused by our breach of these terms or our negligence, but not for loss that was not reasonably foreseeable, and not for the acts of a seller or buyer as the counterparty to a sale. Our total liability to you in connection with any order is limited to the amount you paid for that order.

Nothing in these terms limits any liability that cannot be limited by law, including liability under the Australian Consumer Law and under UAE consumer protection law.

16. Changes to these terms

We may change these terms. We will post the new version here and tell you in the app or by email at least 14 days before a material change takes effect. Continuing to use NuEraX after that date means you accept the new terms. If you do not accept them, close your account.

17. Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of Sharjah have jurisdiction. If you are a consumer in Australia, this does not deprive you of the protection of Australian consumer law or of your right to bring proceedings in Australia.

18. Contact

GTLC FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
info@nuerax.io