Community guidelines
Effective 2 September 2026. Version 1.0. These guidelines form part of our terms and conditions.
NuEraX carries live video, live chat and listings created by its users. These guidelines set out what is allowed, how we moderate it, how you report something, and how to reach us.
How to report something
Every live show, listing, chat message, review and user profile in the app has a report option.
- Report a live show using the report icon in the stream.
- Report a listing from the product page.
- Report a chat message or a user by tapping the message or the username.
- Report an order problem from the order screen, which opens a dispute.
- Email us at info@nuerax.io if you cannot reach the report option, or if you are not a NuEraX user.
We aim to review every report within 24 hours. Reports about a live show in progress, safety, or a threat to a person are reviewed immediately. You will be told the outcome of a report you make.
Blocking
You can block any user from their profile or from a chat message. A blocked user cannot message you, comment in a show you are hosting, or contact you through NuEraX. Your blocked list is in your profile settings and you can unblock at any time.
How we moderate
- Chat is filtered automatically. Messages containing terms on our blocked word list are stopped before they are posted. The list is maintained by our moderation team and updated as new abuse appears.
- Listings are reviewed before they go live. New listings enter an approval queue. Anything that breaks these guidelines is rejected with a reason sent to the seller.
- Sellers are verified. Sellers complete identity and business verification before they can go live or receive a payout. In the United Arab Emirates, seller applications are also reviewed and approved by us individually.
- Live shows are monitored. Our moderators can join any live show, remove or mute a viewer, delete a message, and end a stream immediately. Sellers can also moderate their own show's chat.
- Every moderation action is logged with the moderator, the reason and the time.
What we do about breaches
Depending on how serious the breach is, we remove the content, end the stream, cancel the sale, issue a warning, restrict the account, suspend it, or ban it permanently. Serious breaches, including anything illegal, result in an immediate ban and may be reported to the police or a regulator. Repeated minor breaches lead to the same outcome.
Rules for everyone
Do not:
- Harass, bully, threaten or intimidate anyone.
- Post hateful content, or attack anyone on the basis of religion, race, nationality, ethnicity, gender, sexuality, disability or age.
- Post nudity, sexual content, or sexually suggestive content.
- Post violent, graphic or disturbing content.
- Impersonate another person, seller or brand.
- Post someone else's personal information, or share private messages, without their consent.
- Broadcast anyone who has not agreed to appear, or anyone under 18.
- Post content you do not have the rights to, including music, film and broadcast footage.
- Promote gambling, drugs, or any illegal activity.
- Spam, scrape, automate, or use bots.
- Take a sale off NuEraX, or ask a buyer to pay you directly. This removes their protection and is grounds for an immediate ban.
- Bid on your own items, or arrange for anyone else to bid on your items to raise the price. Every bid is permanently logged and we investigate.
- Use NuEraX if you are under 18.
Items that may not be sold
These are prohibited across both the United Arab Emirates and Australia. Some items are legal in one market and not the other. If an item is not legal to sell in the buyer's country, it may not be listed to that country.
Counterfeits and misrepresentation
- Counterfeit goods, replicas, and unauthorised copies of any brand.
- Items described as authentic, graded or original when they are not.
- Counterfeit or altered grading slabs, certificates, authentication cards or serial numbers.
- Reprints, proxies or custom cards presented as official product.
- Stolen goods, or goods you do not have the right to sell.
Restricted and dangerous goods
- Weapons, ammunition, replica or deactivated firearms, knives sold as weapons, and any part of any of these.
- Explosives, fireworks, and hazardous or flammable materials.
- Alcohol and tobacco in any form, including vapes and nicotine products.
- Drugs, drug paraphernalia, and any controlled substance.
- Prescription medicines, supplements making medical claims, and medical devices.
- Live animals, and any product from a protected or endangered species, including ivory, tortoiseshell, coral and exotic skins.
- Human remains and body parts.
- Food and perishable goods.
Legal and financial
- Currency in circulation, cheques, bank cards, and financial instruments. Collectible coins and banknotes sold as collectibles are allowed.
- Gift cards, vouchers, account credit and loyalty points.
- Lottery tickets, raffle tickets, and anything sold as a chance to win.
- Mystery boxes, blind bags and sealed packs where the contents are unknown and sold as a chance outcome. Sealed manufacturer product with a published, unopened contents list is allowed.
- Digital goods, accounts, subscriptions, software licences and cryptocurrency.
- Government documents, identity documents, uniforms and official insignia.
- Services of any kind. NuEraX is for physical goods.
Offensive and illegal material
- Adult material of any kind.
- Items promoting hate, terrorism, or extremist organisations.
- Nazi and other hate-group memorabilia. Genuine historical militaria without hate symbols may be permitted at our discretion in markets where it is legal.
- Material that is offensive to religion, or otherwise prohibited under United Arab Emirates law.
- Anything that is illegal to own, import, export or sell in the buyer's or seller's country.
Selling standards
If you sell on NuEraX you must:
- Show the actual item on camera. Stock photographs may not be used as the main image of a used or graded item.
- Describe condition honestly, including flaws, restoration, repairs, missing parts and non-original components.
- State the grading company and certificate number where an item is graded, and not describe an ungraded item as graded.
- State clearly if an item is unauthenticated, a parts item, or sold for restoration.
- Dispatch within the time you stated, and upload tracking.
- Not cancel a sale because you decided the price was too low.
- Not run a giveaway that requires a purchase. See our giveaway rules.
Contact
info@nuerax.io
GTLC FZE, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates