Contact

Email us and a person will answer. We reply within one working day, and faster for anything happening in a live show.

Common questions

My item has not arrived

Open the order in the app and check the tracking. If the delivery date has passed, tap Report a problem on the order. That opens a dispute, notifies the seller, and brings us in. Do this within 7 days of the expected delivery date.

The item is not what was described

Tap Report a problem on the order, choose the reason, and attach photos. We review the listing, the show recording and both sides, then decide. Outcomes include a full refund, a partial refund, or releasing the payment to the seller.

I won an auction by mistake

A bid is a binding offer, so a winning bid is a purchase. If something has genuinely gone wrong, contact info@nuerax.io straight away and we will look at the bid log.

I was outbid but my screen showed I was winning

Bids are ordered by the time our servers received them, not by what your device displayed. Contact us and we will send you the recorded times for that auction.

I want to sell on NuEraX

Apply in the app under Sell. In the United Arab Emirates you will need a valid trade licence and your application is reviewed by us. In Australia you complete verification directly. Both regions require identity and bank verification through Stripe before you can go live.

When do sellers get paid?

Funds are held until the order is complete, then paid out to the bank account verified through Stripe on our published schedule. Payouts can be held while a dispute is open.

How do I stop notifications?

In the app, go to Profile, then Settings, then Notifications, and turn off the types you do not want. You can also turn off all NuEraX notifications in your phone's settings.

How do I block or report someone?

Tap their username or message and choose Block or Report. See our community guidelines.

How do I delete my account?

In the app, go to Profile, then Settings, then Delete account. If you no longer have the app, use our account deletion page.